Return Policy Secondhand Items + Accessories
- All sales are final, no exceptions, no exchanges. Majority of our items are pre-loved pieces therefore will have subtle flaws (slight discoloration, light pilling, etc.) + if we find them to be major (holes, missing buttons, major stains, etc.) it will always be mentioned in the listing. Color may vary slightly due to computer lighting. If a listing says NWT (New with tags) it means we have purchased it from a customer with original tags but is still considered pre-owned. All items are carefully looked over + photographed before being sent out to make sure they are in listed condition.
Return Policy New Items:
Threads Clothing Exchange will accept returns only on our new arrival items. Unworn, tags attached, unwashed merchandise are eligible for store credit only. Returns must be submitted within 14 days of receiving your item(s) We do not offer refunds of any kind, ONLY STORE CREDIT. Accessories are final sale. We will process your return, if the item is in like new condition with Threads Clothing Exchange's tags still attached we will issue you store credit for your next online purchase. If an item is returned to us in a non-resealable condition (make up, marks, deodorant marks, missing tags etc.), it will be returned to you at your cost.
Returns must be processed through-
- Once an item has been dropped off at the post office it is no longer our responsibility for any lost or stolen packages. All online orders will receive a tracking number. Please make sure your address is correct + someone will be home when the package is being delivered.
Terms & Conditions
The term 'Threads Clothing Exchange' or 'us' or 'we' refers to the owner of the website whose registered office is 223 Vernon Street Roseville California United States 95678. The term 'you' refers to the user or viewer of our website.
1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
6. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
COLLECTION OF PERSONAL INFORMATION
When you use our Products or Website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number.
By giving us such information, you will need to consent by using it in the manner described in this policy.
You may withdraw your consent at any time by emailing us at firstname.lastname@example.org. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.
All security on our Website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.
If you have any further concerns about security, please email our Customer Service team at email@example.com